Customer Service FAQ

Q: Do I need to register as a member for the first purchase?
If you are buying for the first time, you do not need to register as a member. After completing the first purchase, you can click directly to upgrade to a member. You can use your mailbox to log in to your member account in the future.

Q: What are the opening hours?
The online store is open 24 hours. However, if the system is being maintained, it may be temporarily unavailable. At this time, please call the ordering line: 886-2-26572067 (Monday to Friday 9:30 AM-6:00PM, there is someone to serve you)

Q: Is there a physical store? Can I pick it up?
Please forgive me that there is no physical store access at this time. Therefore, if you want to order le charme care products, please order directly
through the Internet and telephone to have the official service and quality guarantee.

Q: Do you need shipping and handling fees?
Shipping and handling costs are borne by Le Charme, and free delivery is provided throughout Taiwan.

Q: How long does it take from the completion of the order to the receipt of the goods?
Ordered goods will be delivered within 3-5 days after order confirmation. (Sometimes may be delayed due to regional and delivery conditions)

Q: Can I specify the delivery date and time?
Ordered goods will be delivered within 3-5 days after order confirmation. (There may be delays depending on the region and delivery situation)
You can specify the delivery time by checking the "Morning and Afternoon" option on the order filling screen. If you have special needs or need to
check the status of your order, please call our customer service hotline.